POLICIES, TERMS & CONDITIONS

SHIPPING POLICY

We ship to the United States and Internationally.  All US orders for in-stock (Non-Custom Shop) items are shipped within 5 business days via USPS.  If you need your order shipped faster, we offer an EXPRESS option.  If you select the EXPRESS option on an order placed before 12PM Eastern, we will ship the same day with Next Day USPS shipping.

All International orders are shipped within 5 business days and expected delivery is 10-15 days depending on location.

**Custom Shop Roses are made to order and therefore may take longer than our standard roses to produce.

If an item is damaged in shipping, please email us right away at CMSltdusa@gmail.com.  Please take a picture of the package and the damaged item and email it to us so we can submit a claim with the shipper.  Don’t worry, we will take care of the shipping and a replacement for you.

LIFETIME WARRANTY

Your forever rose has a LIFETIME warranty. if for whatever reason it gets damaged, we’ll be happy to provide shipping back to us, and repair free of cost.

REFUND POLICY

If you are not happy with your order in any way, we will gladly accept a return within 14 days from the date of receiving your order. Returned items must be in undamaged condition. Return shipping is on you.  Once your items are received, we will process a full refund minus the shipping fee.

TAXES

Sales Tax is charged to those orders shipped within the state of North Carolina. Shipping is also taxed.

Contact Us

Questions? Send us a message and we'll get back to you, asap.

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